'A lot of people are frustrated,' Haycock said.

'I gotta start jogging to train for the Salt Lake City Airport,' Baklava joked. The linear A and B Concourses make the walk feel more like a marathon. Perhaps one of the biggest gripes centers around the extra time it takes for people to get to and from their gate. 'They're taking 30 minutes just to get picked up,' he said.īaklava, who lives in New York City, explained he has flown through the airport several times and experienced problems in person as well.

He also talked about how it's taking a ton of extra time for customers to get off the flight and navigate to baggage claim. They don't know exactly where to go because the signs aren't clear.' He said there is often 'miscommunication with the family kind of getting frustrated. Tony Baklava explained that his dad owns a transportation company and described hearing hundreds of complaints. He said the people who flew in couldn't find the right way to get to the passenger pickup spot, and ended up in the wrong area. He said he drove to the airport to pick people up, and encountered a huge line of cars waiting to get to the passenger pickup area. 'It was just an absolute zoo,' said Bevan Haycock, who lives in Provo. Monday night at the airport was quiet, and hard to imagine why travelers would feel that way.īut over the weekend, people described a completely different scene. Twitter user Zach French simply wrote: 'The new is terrible.' 'Witnessed an individual fall down a non-working escalator last night.' 'Poor design with long walks to and from gates, not adequate signage or shuttle,' wrote user SAIC. WATCH: One last look inside the old Salt Lake City Airport before it is demolishedīut over the holidays, Tweets at suggested passengers were not having this new system, as they wondered aloud on social media how on Earth it could be better than the old new airport is probably the worst experience I have ever had,' wrote Twitter user Christian Rovsek. The linear concourse that replaced the old airport's pier system would streamline incoming and outgoing flights. It was going to be nicer and more efficient, passengers were told. After months of construction and anticipation, it opened with 'ooos' and 'ahhhs' at the sleek design. SALT LAKE CITY - People may hate change, but the new SLC International Airport was one many welcomed with open arms.

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